Easy, Effective and Affordable Help Desk Software

Key Features

Software Update
TSC2 Help Desk Client version 4.3  is now available.

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Work Orders (Issue Tracking)

Work OrdersWork Orders are the heart of TSC2 Help Desk. A work order can represent a technical support issue, work request, hardware or software upgrade, network upgrade or any task that needs to be tracked.

  • Prioritizes and categorizes issues, requests and work performed.
  • Creates searchable history of all issues, problems and resolutions.
  • Records hours spend on issues and service calls.
  • Maintains equipment repair history.
  • Keeps technicians and end users notified.
Feature Benefit
Separate problem and resolution Fields Ensures the clarity of both the issue and the resolution
Spell check Ensures readability of the work order
Work order due dates Keeps work orders from "falling through the cracks".
Auto-complete fields Speeds data entry by finding the closest match as you type.
On-the-fly data entry Speeds work order creation by creating new entries right from the work order form. If you enter an item such a contacts, departments and buildings that is not in the system it can be added "on-the-fly" without leaving the work order form.
File attachments Lets you add screen shots, office documents or any other file to a work order.
Email notifications Keeps technicians and end users up to date on work order changes and assignments.
Sorting and Grouping By sorting and grouping the work order list you can quickly see trouble areas.
Custom filters You can create custom filters that let you view work orders in virtually unlimited ways.
Custom fields A custom tab with 4 custom fields lets you record additional information specific to your needs