Considering Intuit Track-It as for your help desk solution? This feature matrix shows why TSC2 Help Desk is a better choice for small to medium size IT departments.
|
Feature |
TSC2 Help Desk |
Track-It Standard |
Track-It Professional |
Track-It Enterprise |
|
Automatic Email Notifications |
Yes |
No |
Yes |
Yes |
|
Work Order File Attachments |
Yes |
No |
No |
Yes |
|
Unlimited Network Workstation Audits |
Yes |
No |
No |
No |
|
Contact (Requestor) Search in Work Orders |
Yes |
No |
No |
Yes |
|
Spell Check |
Yes |
No |
No |
Yes |
|
Desktop Notification of New Work Orders |
Yes |
No |
No |
No |
|
SQL Server 2000/MSDE2000 Support |
Yes |
No |
Yes |
Yes |
|
Web Interface |
Yes |
Optional |
Optional |
Yes |
|
Email Automation (Create/Update Work Orders via Email) |
Optional |
No |
Optional |
Yes |
|
Price |
$349 for 2 Technicians |
$550 for 1 Technician |
$1,600 for 1 Technician |
$4,000 for 1 Technician |
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