Issue Tracking (Work Orders)
Work Orders are the heart of TSC2 Help Desk. A work order can
represent a technical support issue, work request, hardware or
software upgrade, network upgrade or any task that needs to be
tracked.
Asset Management
Asset Management (Equipment Inventory) helps you maintain
control over workstations, printers and other equipment. You can
easily track repairs, costs, warranty information and more.
Read more about asset management
Staff Scheduling
The integrated schedule is a shared calendar and task manager
that can be used to schedule events such as repairs, upgrades
and meetings as well as manage individual tasks
Read more about staff scheduling
Reporting
TSC2 Help Desk includes over 80 reports and charts to keep you
informed.
Email Submissions
The Email Command Server add-on component for TSC2 Help Desk
allows end users to submit and update work orders using regular
email.
Read more about the Email Command Server
Web Interface
TSC2 Help Desk includes a free web interface that provides a
simple, self-help interface to the TSC2 Help Desk work order
system.
Learn more about the web interface.
Email Notification
TSC2 Help Desk includes email notification so your users are
kept up to date on the status of their work orders. You can
customize the notification templates to suite your organization.
Network Workstation Audit
TSC2 Help Desk includes a free network workstation audit utility
that gathers information from networked computers for import
into the TSC2 Help Desk asset database.
Read more about the network workstation audit utility
Microsoft SQL Server/MSDE Support
TSC2 Help Desk is a client/server network application designed
for Microsoft SQL Server and Microsoft SQL Server Desktop Engine
(MSDE).
Read more about SQL Server/MSDE support
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