Easy, Effective and Affordable Help Desk Software
Feature Overview
Issue Tracking (Work Orders)
Work Orders are the heart of TSC2 Help Desk. A work order can represent a technical support issue, work request, hardware or software upgrade, network upgrade or any task that needs to be tracked.
Asset Management
Asset Management (Equipment Inventory) helps you maintain control over workstations, printers and other equipment. You can easily track repairs, costs, warranty information and more.
Read more about asset management
Staff Scheduling
The integrated schedule is a shared calendar and task manager that can be used to schedule events such as repairs, upgrades and meetings as well as manage individual tasks
Read more about staff scheduling
Reporting
TSC2 Help Desk includes over 80 reports and charts to keep you informed.
Email Submissions
The Email Command Server add-on component for TSC2 Help Desk allows end users to submit and update work orders using regular email.
Read more about the Email Command Server
Web Interface
TSC2 Help Desk includes a free web interface that provides a simple, self-help interface to the TSC2 Help Desk work order system.
Learn more about the web interface.
Email Notification
TSC2 Help Desk includes email notification so your users are kept up to date on the status of their work orders. You can customize the notification templates to suite your organization.
Palm Handheld Support
The TechLink add-on for TSC2 Help Desk allows technicians to take their work on the road by synchronizing work orders with any Palm handheld device.
Read more about the TSC2 Help Desk TechLink
Network Workstation Audit
TSC2 Help Desk includes a free network workstation audit utility that gathers information from networked computers for import into the TSC2 Help Desk asset database.
Read more about the network workstation audit utility
Microsoft SQL Server/MSDE Support
TSC2 Help Desk is a client/server network application designed for Microsoft SQL Server and Microsoft SQL Server Desktop Engine (MSDE).
Read more about SQL Server/MSDE support
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