Key Features

• Work Orders
• Asset Management
• Scheduling
• Reporting
• Email Submission
• Web Interface
• Workstation Audit
• More...

Email Command Server

The Email Command Server is an add-on component for TSC2 Help Desk that processes work order submissions sent by email and through the TSC2 Help Desk web interface.

The Email Command Server works by monitoring a standard POP3 or IMAP4 email account. End users send email to the account with commands in the message subject (requests from the web interface include XML command attachments). The Email Command Server retrieves the messages and takes the appropriate action for each command.

Features

• Create new work orders by email.
• Create new work orders from requests submitted through the TSC2 Help Desk web interface.
• Update existing work orders by email.
• Retrieve work order details by email.
• Add file attachments to work orders by email.
• Assign a default status to new work orders.
• Assign a default technician to new work orders and send technician assignment email notifications.
• Customize the email subject commands.

The Email Command Server can be run as a regular windows application or as a Service on Windows NT, 2000 and XP.