Help Desk Software that's Easy, Effective and Affordable

Key Features

Software Update
TSC2 Help Desk Client version 4.3  is now available.

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Microsoft Small Business Specialist

Asset Management

IAsset Managementntegrated asset management lets you maintain control of your workstations, printers and other equipment.

Easily import workstation information using the free Network Workstation Audit Utility.

  • Categorizes and departmentalizes equipment.
  • Tracks repair history.
  • Maintains warranty information.
  • Creates searchable database of all equipment and work history

Feature

Benefit

Workstation configuration

 

Maintain workstation information including serial number, inventory number, make, model, hardware specifications, ip address and more.

 

Purchase and warranty information

 

Record purchase date and price, vendor and warranty information. Warranty expiration reports make it easy to keep your equipment warranties up to date.

 

Auto-complete fields

 

Speeds data entry by finding the closest match as you type.

 

On-the-fly data entry

 

Speeds equipment record creation by creating new entries right from the equipment form. If you enter an item that is not in the system it can be added "on-the-fly" without leaving the equipment form.

 

Work order history

 

Easily view repairs and issues for each piece of equipment.

 

Equipment importing

 

Keep your equipment records up to date by importing workstation configuration from the Network Audit Utility or from any CSV file.

 

Sorting and Grouping

 

By sorting and grouping the work order list you can quickly see trouble areas.

 

Custom filters

 

You can create custom filters that let you view work orders in virtually unlimited ways.

 

Custom fields

 

A custom tab with 4 custom fields lets you record additional information specific to your needs.